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Scale Smarter with Engineering, Data, and Support You Can Rely On

High-performing remote teams for software, data, automation, and customer operations — helping you grow faster and reduce costs.

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U.S. Entity, European Delivery

accessible, efficient, and cost-effective.

Specialized Teams

engineers, data professionals, and support specialists.

Flexible Engagement

dedicated teams, augmentation, or project-based delivery.

Measurable Outcomes

clear KPIs, transparent communication, continuous improvement.

Our Services

Build with confidence, automate the busywork, and support your customers around the clock.

Software Engineering

  • ▸Web & SaaS applications; APIs & microservices
  • ▸Cloud-native infrastructure; CI/CD automation
  • ▸Ongoing optimization and maintenance

Modern stacks, pragmatic architecture, and shipping discipline to keep releases predictable and fast.

Data Engineering & Analytics

  • ▸ETL/ELT pipelines and data warehousing
  • ▸BI dashboards and automated reporting
  • ▸Data quality, governance, and integrations

Unify scattered sources and turn data into reliable, decision-ready insights.

Business Process Automation

  • ▸Workflow automation across CRM/helpdesk/dev tools
  • ▸AI-assisted triage, routing, and reporting
  • ▸Cross-team integrations that remove manual steps

Reduce toil, speed up response times, and standardize best practices.

Outsourced Technical Support

  • ▸Tier 1–3 support with SLA-driven response
  • ▸Onboarding, troubleshooting, incident management
  • ▸Knowledge base creation and upkeep

White-label coverage with tight feedback loops to engineering.

Customer Support

  • ▸Multichannel care (chat, email, voice, tickets)
  • ▸Billing and account assistance
  • ▸Onboarding, success outreach, and CSAT tracking

Empathetic, efficient interactions that reflect your brand standards.

DevOps & Security

  • ▸Infrastructure as Code and container orchestration
  • ▸Security audits, compliance, and vulnerability management
  • ▸Monitoring, logging, and incident response

Secure, scalable infrastructure with automated deployments and proactive threat detection.

Engagement Models

Dedicated Teams

Your remote engineering, data, or support unit integrated with your workflows.

Team Augmentation

Add specialists to accelerate delivery without long hiring cycles.

Project-Based Delivery

Define the outcome; we plan, build, and ship end-to-end.

Results That Matter

Success Story

Production Uptime Gains

Downtime reduced by 30%+ via real-time monitoring and escalation workflows.

Success Story

Automated Reporting

Executive dashboards fed by unified data pipelines across CRM, support, and finance.

Success Story

Scaled Support, Lower Costs

CSAT up and cost per ticket down with 24/7 hybrid coverage.

Let's Build Together

Share your goals; we'll recommend the right team and approach.

Or reach us directly:

contact@outboardsupport.com

Wyoming, USA • Skopje, North Macedonia

Outboard Support Hub

Wyoming, USA • Skopje, North Macedonia

contact@outboardsupport.com

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